Responsible Gaming at zezbd

zezbd is committed to providing a safe, fair and transparent gaming environment for all players across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi and Cox's Bazar. We recognise that while the vast majority of players gamble for fun, a small number may develop harmful patterns of play. Our responsible gaming programme is built around early intervention, practical tools and non-judgemental support so that help is always available before a problem escalates.

We give every player a suite of account-level tools that can be activated at any time — no waiting period, no questions asked. These tools are described in detail throughout this page. If you ever feel that your gambling is getting out of control, we strongly encourage you to use them immediately and to reach out to our support team at [email protected].

zezbd is strictly an adults-only platform. Players must be 21 years of age or older to register an account, make a deposit, or place any bet on the platform. This requirement applies to all players in Bangladesh regardless of the game category — cricket betting, live casino, slots, roulette or any other product.

During the registration process, zezbd verifies the age of every new player using Bangladesh National ID (NID) details or an equivalent government-issued identity document. Accounts where the player is found to be under 21 will be closed immediately, all bets will be voided and any deposited funds will be returned to the originating payment method (bKash, Nagad, Rocket or bank) within 5 business days, minus any amounts already paid out as winnings.

A deposit limit is one of the most effective tools for keeping your gambling spend within a budget you are comfortable with. zezbd allows you to set a deposit limit at three different intervals:

• Daily deposit limit: the maximum total amount you may deposit within any 24-hour period (midnight to midnight, Bangladesh Standard Time).
• Weekly deposit limit: the maximum total amount you may deposit across any rolling 7-day window.
• Monthly deposit limit: the maximum total amount you may deposit across any rolling 30-day window.
• Minimum deposit limit you may set: ৳100 per day. There is no upper cap — you may set your limit as low as you need.

Deposit limit reductions take effect immediately. Deposit limit increases are subject to a 7-day cooling-off period before they take effect, giving you time to reconsider. To set or modify your deposit limits, log in to your account and visit Account Settings, or contact our support team at [email protected].

Loss Limits

A loss limit caps the total net amount you can lose within a defined time period. Once your loss limit is reached, zezbd will automatically block any further bet placement for the remainder of that period — whether you are playing cricket betting, live casino, slots or roulette. Loss limits can be set on a daily, weekly or monthly basis. As with deposit limits, reductions are immediate while increases require a 7-day cooling-off period.

Session Time Limits

A session time limit sets a maximum continuous play duration. When the limit is reached, your active game or betting session is automatically closed and you will be prompted to take a break before your next session. Session time limits can be set between 15 minutes and 8 hours per session. We recommend starting with a limit of 60 to 90 minutes, which aligns with research on sustainable recreational gambling duration.

Self-exclusion is a formal decision to stop gambling for a defined or indefinite period by blocking your own account. It is a serious step that zezbd honours without question. Once a self-exclusion is in place, you will be unable to log in, deposit, place bets or collect winnings during the exclusion period. You will also be removed from all marketing communications for the duration of your self-exclusion.

zezbd offers the following self-exclusion options: 1 day cool-off, 7 days, 30 days, 6 months, or permanent self-exclusion. Permanent self-exclusion closes your account definitively — it cannot be reversed, and any remaining balance will be returned to your registered bKash, Nagad or Rocket account within 5 business days. To request self-exclusion, follow the steps below or contact our support team directly.

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following are common warning signs. If you recognise two or more of these in your own behaviour, we encourage you to use one of the tools on this page or contact our support team immediately:

Protecting children and young people from exposure to gambling is a shared responsibility. If you share a device or internet connection with a person under 21, we strongly recommend the following steps to prevent unauthorised access to the zezbd platform:

• Never share your zezbd account login credentials, bKash PIN or Nagad PIN with anyone, including family members.
• Log out of your zezbd account after every session if you are using a shared mobile phone or tablet.
• Use parental control software on shared devices to restrict access to gambling websites. Free options are available for both Android and iOS devices.

If you believe a minor has accessed your account without your knowledge, contact [email protected] immediately with the subject "Minor Access" and we will investigate and secure your account within 24 hours.

Even if you have never experienced gambling-related problems, the following practices will help ensure that your zezbd experience stays fun, affordable and under control:

• Set a strict budget before you start each gaming session and stick to it. Only gamble with money you can genuinely afford to lose — never use savings, rent money or funds earmarked for household necessities.
• Treat any winnings as a bonus, not as income. Never rely on gambling as a financial strategy or a way to solve financial difficulties.
• Take regular breaks during your session. Stand up, stretch and step away from the screen every 30 to 45 minutes. Use the session time limit feature to enforce automatic breaks.
• Never gamble while feeling stressed, upset, tired or under the influence of alcohol. Emotional gambling leads to poor decisions and accelerated losses.
• Balance gambling with other leisure activities. zezbd is one of many entertainment options available to you — during BPL season, Eid, Pohela Boishakh or any other time of year, make sure your social and family life stays the priority.
• Review your gambling history regularly in your account settings. Tracking your actual deposits, losses and time spent is the most accurate way to identify whether your gambling remains recreational.

If you feel that gambling is becoming a problem for you — or if you are concerned about someone else — please do not hesitate to contact the zezbd support team. Our support staff are trained to handle responsible gaming conversations with sensitivity and without judgment. All responsible gaming requests are treated with strict confidentiality.

Email us at [email protected] with the subject line "Responsible Gaming Help" and a member of our team will respond within 2 hours during business hours (9am–11pm Bangladesh Standard Time, 7 days a week).

For urgent concerns outside business hours, send your email marked "URGENT" and our on-call team member will respond as quickly as possible. You may also use the in-platform live chat feature at any time.