zezbd Privacy Policy — Your Data, Your Rights

zezbd ("we", "us", "the Platform") operates the online gaming and sports betting platform at zezbd.org. This Privacy Policy explains how we collect, use, store, share and protect the personal data of players and visitors ("you", "your") in connection with your use of the platform. It also sets out the rights you have in relation to your personal data and how to exercise them. By registering an account or using the platform, you acknowledge that you have read and understood this Privacy Policy.

zezbd is designed to serve players across Bangladesh — from Dhaka, Chittagong, Sylhet, Rajshahi and Khulna to Barisal, Rangpur, Mymensingh and Cox's Bazar. We recognise that players entrust us with sensitive personal and financial information, and we take that responsibility seriously. This policy is written in plain language to make it as clear as possible. If you have questions after reading it, please contact our support team at [email protected].

We collect personal data in three broad categories: information you provide directly to us, information we collect automatically when you use the platform, and information we may receive from third-party partners such as payment processors.

Information You Provide Directly

• Registration data: full name, date of birth, Bangladesh mobile number, and a password.
• KYC verification documents: National ID (NID), passport or driving licence image, and proof-of-address documents where requested.
• Financial information: bKash account number, Nagad number, Rocket number or other payment method identifiers used to process deposits and withdrawals.
• Support communications: messages sent through live chat or email to our support team, including any attachments.

Information Collected Automatically

• Device and connection data: IP address, device type, operating system version, browser type and version, mobile carrier, and screen resolution.
• Usage data: pages visited, time spent on each page, games played, bets placed, bet amounts, session start and end times (recorded in Bangladesh Standard Time, UTC+6).
• Cookie and tracking data: session cookies, analytics cookies and preference cookies. See Section 6 for full details.

Information from Third-Party Partners

• Payment verification data returned by bKash, Nagad, Rocket, Upay or bank partners confirming a transaction reference, status and amount.
• Fraud and risk signals from third-party fraud-prevention providers used to protect the integrity of the platform and its players.
• Age and identity verification responses from document-verification partners used to fulfil our 21+ age check obligation.

We use the personal data we collect for the following specific purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent:

• Account creation and management: to create your account, authenticate your identity when you log in, and maintain account records.
• Payment processing: to process deposits and withdrawals through bKash, Nagad, Rocket, Upay and bank transfer channels, and to maintain an auditable transaction history.
• KYC and regulatory compliance: to verify your age (21+), confirm your identity, and comply with anti-money-laundering obligations.
• Customer support: to respond to your enquiries, resolve disputes, investigate complaints and provide technical assistance.
• Platform improvement and analytics: to understand how players interact with the platform, identify technical issues and improve the user experience, using aggregated and anonymised usage data.
• Responsible gaming enforcement: to monitor for signs of problem gambling behaviour and, where triggered, to apply deposit limits, loss limits or self-exclusion in line with your account settings.

Where we send you marketing communications about promotions, bonuses or new game releases, we do so only with your prior consent obtained during registration or updated through your account preferences. You may opt out of marketing communications at any time by contacting [email protected] with the subject line "Unsubscribe". Opting out of marketing does not affect the processing of your data for account management, payment or compliance purposes.

We process your personal data on the following legal bases:

• Contract performance: processing necessary to create and operate your account, process your bets and transactions, and provide customer support — this is the primary legal basis for most of our data processing activities.
• Legal obligation: processing required to comply with applicable laws including anti-money-laundering regulations, age verification obligations and record-keeping requirements.
• Legitimate interests: processing for fraud prevention, platform security monitoring and aggregate analytics — where we have assessed that our legitimate interests are not overridden by your privacy rights.
• Consent: processing for marketing communications and non-essential cookies — where you have given us express consent and which you may withdraw at any time.

zezbd does not sell, rent or trade your personal data to any third party for commercial purposes. We share your data only in the limited circumstances described below:

Service Providers

• Payment processors: bKash, Nagad, Rocket, Upay and participating banks receive the minimum data necessary to process your deposit or withdrawal transaction (account reference, amount, transaction ID).
• Identity verification partners: document-verification service providers receive your KYC documents solely for the purpose of age and identity verification. They are contractually prohibited from using this data for any other purpose.
• Fraud prevention providers: anonymised risk signals are shared with fraud-prevention partners to detect and prevent fraudulent activity. These providers do not receive your full personal profile.

Legal and Regulatory Disclosure

We may disclose your personal data to law enforcement agencies, regulatory bodies or courts when we are legally required to do so — for example in response to a valid court order, a subpoena or a regulatory investigation into money laundering or fraud. In such cases we will disclose only the data specifically requested and will inform you of the disclosure where we are legally permitted to do so.

The zezbd platform uses cookies — small text files stored on your device — to make the site work correctly and to help us understand how players use the platform. We use three categories of cookies:

• Essential cookies: required for the platform to function. These include your session authentication cookie (which keeps you logged in), CSRF protection tokens and load-balancing cookies. You cannot opt out of essential cookies without ceasing to use the platform.
• Analytics cookies: used to collect aggregated, anonymised data about how players navigate the platform — which games are most visited, where players drop off in registration and which promotions generate the most engagement. This data helps us improve the platform.
• Preference cookies: store your in-platform preferences such as language setting, odds format and last-used payment method, so you do not have to re-enter these on every visit.

You may manage your cookie preferences through your browser settings. Blocking analytics or preference cookies will not prevent you from using the platform but may affect certain features. We do not use third-party advertising cookies or cross-site tracking pixels.

zezbd implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration or disclosure. These measures include: 256-bit SSL/TLS encryption for all data in transit between your browser and our servers; encryption at rest for sensitive data fields including payment account references and KYC document stores; role-based access controls ensuring that only authorised zezbd personnel can access personal data, and only to the extent required for their specific job function; regular security audits and penetration testing of our platform infrastructure; and automatic session expiry after a period of inactivity to protect accounts on shared devices.

Despite these measures, no internet transmission or electronic storage method is completely secure. In the event of a data security incident affecting your personal data, zezbd will notify you promptly in accordance with applicable legal requirements.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Our standard retention periods are as follows:

• Active account data: retained for the duration of your account and for 5 years after account closure, to comply with anti-money-laundering record-keeping obligations.
• Transaction records: retained for 7 years from the date of the transaction in line with standard financial record-keeping requirements.
• Support correspondence: retained for 3 years from the date of the last message in a support thread, to allow us to reference prior interactions in the event of a dispute.

The zezbd platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If we become aware that a person under 21 has registered an account or provided personal data to us, we will immediately close that account, void any associated bets or balances, and delete all personal data associated with that account to the extent permitted by law.

If you are a parent or guardian and you believe your child (under 21) has created a zezbd account or has provided their personal data to us without your knowledge, please contact us immediately at [email protected] with the subject line "Minor Account" and we will investigate and act promptly.

zezbd reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations or platform features. When we make material changes we will publish the updated policy on this page with a revised "Last Updated" date. For significant changes that affect how we use your personal data in a new way, we will also send a notification to your registered Bangladesh mobile number at least 14 days before the change takes effect.

Your continued use of the zezbd platform after any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the updated policy, you should stop using the platform and contact our support team to close your account.

For any questions, concerns or requests relating to this Privacy Policy or the way zezbd handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 2 business days.

Email (plain text — not a link): [email protected]